The AMS is filling the gaps for students with questions about academics.
Shedding light on students’ academic grey areas, the Academic Grievance Centre (AGC) is available for undergraduate students looking for academic .
The AGC does more than address students’ grievances, explained AMS Commissioner of External Affairs Julian Mollot-Hill. The Centre can help students navigate several sticky situations.
“We help students draft emails to professors, answer questions on how to approach a TA about grades, and specifically for academic accommodations, we help [students] navigate the process and can even act as neutral mediators in cases of conflict between students and their professors,” Mollot-Hill said in an interview with The Journal.
The AGC doesn’t engage in advocacy work with the istration, and instead it s students on a case-by-case basis. Most of the AGC’s cases are related to academic accommodations, explained Mollot-Hill.
“I’ve heard from the previous year we mostly help students navigate the system because it can be very opaque,” he said.
Piloted last year, Queen’s relied on the Ventus accommodation management system to process students’ academic accommodations. Queen’s is conducting an external review of its academic accommodation procedures, which began in April 2023.
The AGC is an underutilized resource, with approximately a dozen students accessing the AGC per month over the last year, Mollot-Hill said. With new Academic Affairs Manager Roan Haggerty-Goede starting this fall, there are hopes to raise the profile of the service.
“We really would like to help—that’s the point of the [AGC] and I really want to get it back online after the COVID years,” Mollot-Hill said. “I really want to help students because I know I feel their issues, and it’s a very complex system that is hard to navigate at times.”
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